The slowo.co website and the SLOWO shop are operated by:

Additional information regarding the publisher and hosting is available in the Legal Notice .

These General Terms and Conditions of Sale govern:

• access to and use of the slowo.co website;
• the purchase and pre-order of physical products offered in the shop;
• access to audio, video or educational content associated with certain products;
• the contractual relationship between Levis Global LLC and its customers.

They apply primarily to orders placed by consumers.

Professional, institutional, group or custom orders may be subject to a quote, contract or specific conditions.

Validation of an order implies acceptance of these conditions, the Return and Refund Policy and the Shipping Policy.

The user undertakes to use the site lawfully, fairly and in accordance with these conditions.

The following are particularly prohibited:

• any fraudulent or abusive use;
• any attempt at unauthorized access to the site or its systems;
• any action likely to disrupt its operation;
• any unauthorized extraction or reuse of content or data;
• any identity theft;
• any order placed with information or a payment method used without authorization.

SLOWO may limit or suspend access to the site in the event of manifestly fraudulent, abusive or illegal use.

The essential characteristics of each product are presented on its product page before order validation.

Products may include:

• books and notebooks;
• games and cards;
• accessories;
• boxes and product sets;
• products printed or manufactured on demand;
• products offered for pre-order;
• associated content accessible via QR code.

The customer must read the description, format, dimensions, content, conditions of use and any safety information before ordering.

Photographs and visuals are presented with care. Slight differences in color, texture, framing or rendering may result from screens, materials or manufacturing processes.

These differences should not, however, alter the essential characteristics of the product ordered.

Some products are manufactured or printed only after order validation.

A production lead time may therefore precede their shipment.

The mere fact that a product is manufactured or printed on demand does not mean that it is personalized and does not automatically exclude the right of withdrawal.

Applicable production times are specified on the product page, when ordering or in the Shipping Policy .

Some products can be made according to the customer's specific specifications or be distinctly personalized.

This may notably concern a product including:

• a name or personal text;
• a logo;
• a photograph or image provided by the customer;
• a design or configuration specially made at their request.

When such personalization results in an exclusion of the right of withdrawal, this information is clearly indicated before the order is validated.

The customer guarantees that they have the necessary rights and authorizations over the content provided to personalize a product.

Some products may be offered for pre-order before their immediate availability.

The product sheet specifies, where possible:

• the pre-order status;
• the estimated production period;
• the estimated shipping date or period;
• any specific conditions.

Unless otherwise clearly indicated before payment, the total amount is collected upon order validation.

The announced dates correspond to an estimate based on the information available at the time of the order.

In the event of a significant change in the schedule, the customer will be informed as soon as possible.

Cancellation conditions are specified in the Pre-order Cancellation Policy .

Before final validation, the customer can check and correct:

• the selected products;
• variants and quantities;
• the billing address;
• the delivery address;
• the shipping method;
• contact details;
• the total price of the order.

By validating their order, the customer confirms:

• being legally capable of entering into the contract;
• having provided accurate and complete information;
• being authorized to use the selected payment method;
• having read the essential characteristics and conditions of the order;
• accepting these General Terms and Conditions of Sale.

An order confirmation is sent to the email address provided by the customer.

SLOWO may refuse, suspend or cancel an order for a legitimate reason, particularly in case of:

• refused or incomplete payment;
• fraud or reasonable suspicion of fraud;
• unauthorized use of a payment method;
• manifestly incorrect or incomplete information;
• obvious error concerning a product or its price;
• exceptional unavailability;
• impossibility to manufacture or deliver the product;
• unresolved prior payment dispute.

When an already paid order cannot be fulfilled, the concerned amounts are refunded under the applicable conditions.

Prices are displayed in the currency corresponding to the market, country or configuration selected on the site.

The applicable price is that displayed at the time of order validation, subject to obvious error.

Before payment, the customer can consult:

• product prices;
• any discounts;
• delivery costs;
• taxes collected by the shop where applicable;
• the total amount due.

SLOWO may change its prices at any time, without retroactive effect on orders already validated.

For certain international deliveries, import taxes, customs duties or processing fees may be claimed by the authorities or carriers in the destination country.

When these amounts are not collected at the time of the order, they remain the responsibility of the recipient.

Available payment methods are displayed at the time of order.

Payments are processed by Shopify and the payment providers enabled on the store.

Levis Global LLC does not directly store the customer's full bank details.

The amount may be debited upon order confirmation, including for pre-orders when indicated before payment.

In case of payment refusal or failure, the order may not be confirmed or may be automatically canceled.

SLOWO does not offer any subscriptions or recurring payments, unless a specific offer is clearly presented as such and expressly accepted by the customer.

Products are delivered to the address provided by the customer.

The customer must verify the accuracy and completeness of this address before confirming the order.

Some products may be produced or shipped separately. A single order may therefore be delivered in multiple packages, from different production sites or by different carriers.

Production and delivery times are indicated:

• on the product page;
• when ordering;
• or in the Shipping Policy.

When no specific deadline is communicated, delivery occurs no later than 30 days following order confirmation, unless otherwise agreed or in a situation permitted by applicable regulations.

When tracking is available, it is sent by email or accessible from the customer account.

In case of delay, the customer can contact:

✉ hello@slowo.co

SLOWO verifies the situation with the production partner or the carrier and informs the customer of available solutions.

When delivery does not occur on the agreed date or within the agreed period, the consumer may request that it be made within a reasonable additional period.

If delivery still does not occur within this new period, they may request cancellation of the order under the conditions provided for by applicable regulations.

The risk of loss or damage remains the responsibility of SLOWO until the moment the customer, or a third party designated by them other than the carrier, takes physical possession of the product.

When the customer chooses a carrier that was not offered by SLOWO, the transfer of risks may occur upon handover of the product to this carrier.

Products remain the property of Levis Global LLC until full payment of the sums due.

Except for applicable legal exceptions, the consumer has a period of 14 days from receipt of the product to exercise their right of withdrawal.

The conditions for exercise, return and refund are specified in the Return and Refund Policy .

The right of withdrawal may notably be excluded for products made to the customer's specifications or clearly personalized.

The sole fact that a product is manufactured or printed on demand is not automatically sufficient to exclude this right.

Legal guarantee of conformity

The consumer has a period of 2 years from delivery of the goods to act in case of lack of conformity.

They may request repair or replacement of the product under the conditions provided by applicable regulations.

Conformity remediation occurs without cost and without major inconvenience to the consumer.

When repair or replacement is impossible or cannot be implemented under legal conditions, the consumer may request a price reduction or cancellation of the sale.

Guarantee against hidden defects

The consumer can also invoke the guarantee against hidden defects when the defect existed at the time of sale, was not apparent and renders the product unfit for its intended use or significantly reduces its use.

These guarantees apply independently of the right of withdrawal and any potential commercial guarantee.

Certain products provide access to additional audio, video or educational content, notably via QR code.

Unless otherwise stated, this access is granted for personal, family, educational or internal professional use corresponding to the normal use of the product.

It does not authorize:

• resale of the content;
• unauthorized public distribution;
• massive reproduction;
• making it available on another platform;
• extraction, modification or commercial exploitation.

Access may require a compatible device, internet connection and a recent browser.

Maintenance, update or hosting change operations may be carried out.

Hopla Chef recipes and culinary content are designed as support for transmission and learning.

The user remains responsible for:

• adherence to hygiene rules;
• storage of ingredients;
• appropriate use of utensils;
• checking for allergies and intolerances;
• supervision of children;
• adherence to instructions related to appliances, sharp objects, heat sources and food.

Hopla Chef content does not replace personalized medical, nutritional or professional advice.

For each Hopla Chef book actually sold and paid for, Levis Global LLC donates to the Collectif Ensemble association a contribution corresponding to 10% of the public selling price including taxes of reference, according to the applicable cooperation framework.

This contribution concerns Hopla Chef books according to the conditions provided by the cooperation framework. It does not automatically extend to the entire price of accessories or sets including other products.

Donations and patronage related to the public interest actions of Hopla Chef Volume 2 are received and managed directly by the Collectif Ensemble association.

They are not collected by the SLOWO Shopify store.

The purchase of a SLOWO or Hopla Chef product is distinct from a donation or patronage operation.

When a user chooses to make a donation, they may be redirected to the website or platform used by Collectif Ensemble.

All elements present on the site or accessible through the products are protected by intellectual property rules.

This includes notably:

• the brands SLOWO, CANOPY, LUMILANG and Hopla Chef;
• names and logos;
• texts, books and notebooks;
• illustrations and characters;
• photographs, videos and audio content;
• pictograms and educational materials;
• the structure and design of the site.

These elements belong to Levis Global LLC or are used with the authorization of their owners.

Any unauthorized reproduction, adaptation, translation, extraction, distribution or exploitation is prohibited.

The purchase of a product does not transfer any intellectual property rights to the customer.

Levis Global LLC is responsible for the proper execution of the obligations resulting from orders concluded on the site, subject to the grounds of exemption provided by law.

SLOWO cannot be held responsible for damage resulting from:

• improper use of the product;
• non-compliance with instructions or warnings;
• incorrect information provided by the customer;
• an external event exhibiting the characteristics of force majeure;
• an act attributable to the customer;
• an unforeseeable and insurmountable act of a third party to the contract.

No provision of these terms limits the consumer's mandatory rights or liability that cannot be excluded by law.

The terms for collecting and using personal data are specified in the Privacy Policy .

Information regarding cookies and user choices is available in the Cookie Policy .

In case of difficulty, the customer must first send a written complaint to:

✉ hello@slowo.co

SLOWO will endeavor to find an amicable solution.

If the complaint is unsuccessful, the consumer may refer the matter free of charge to the consumer ombudsman designated by Levis Global LLC, provided that the admissibility conditions are met.

The contact details and procedures for referring the matter to the designated ombudsman are available on the page:

Consumer Mediation .

These conditions are governed by French law.

This designation does not deprive the consumer residing in another country of more protective mandatory provisions which cannot be derogated from under the law of their habitual residence.

In the event of a dispute, the parties shall first seek an amicable solution.

Failing an amicable resolution or mediation, the dispute shall be brought before the competent courts according to the applicable rules.

SLOWO may modify these terms to take into account:

• a legal or regulatory change;
• a modification of its products or services;
• a technical evolution;
• a change of service provider;
• a modification of its commercial operation.

The terms applicable to an order are those accepted at the time of its validation.

The update date is indicated at the top of this page.