Some SLOWO products are manufactured or printed only after the order has been confirmed.

This model allows us to produce as close to demand as possible and to limit overproduction, unused stock, and waste.

Depending on the product ordered, its manufacturing and shipping may be entrusted to different production partners.

Products manufactured or printed on demand require a production time before they are shipped.

This period may vary depending on:

• the type of product;
• the selected format or variant;
• the volume of orders;
• the time of year;
• the destination;
• the capacities and constraints of our production partners.

Some products may require a different timeframe. When a particular timeframe applies, it is indicated on the product page, during the order process, or in the order confirmation.

Business days generally exclude Saturdays, Sundays, and public holidays applicable to the production site concerned.

Some products may be offered for pre-order before their manufacturing or immediate availability.

The product page will then specify:

• the pre-order status;
• the estimated production period;
• the estimated shipping date or period available at the time of order.

The specific timeframe announced for a pre-order takes precedence over the usual production time for standard products.

Pre-order dates are established based on the information available at the time of order.

They may change due to manufacturing, validation, supply, or transport constraints.

In the event of a significant change to the announced schedule, the customer will be informed as soon as possible and retains the rights provided by applicable regulations.

Cancellation terms are specified in our Pre-order Cancellation Policy .

An order comprising multiple products may be produced and shipped by different partners.

Products may therefore be delivered:

• on different dates;
• in multiple packages;
• by different carriers;
• from different countries or production sites.

When multiple tracking numbers are available, they may be sent separately.

No additional shipping costs not announced during the order will be charged due to a decision by SLOWO or its partners to split the shipment.

The total time includes:

• any production time;
• then the transit time after dispatch.

Once the order has been dispatched, the transport time depends in particular on:

• the country and destination address;
• the carrier;
• the selected shipping method;
• the place of production;
• any customs formalities;
• periods of high activity;
• external circumstances affecting delivery.

The applicable delivery date or period is presented before order validation when available.

If the order is not delivered within the announced timeframe, the customer can contact:

✉ hello@slowo.co

Please indicate the order number so that we can check:

• production status;
• shipping date;
• tracking information;
• the situation with the carrier or relevant partner.

If delivery does not occur by the agreed date or within the agreed timeframe, the customer may request in writing that it be made within a reasonable additional period.

If delivery does not occur within this new timeframe, the customer may request the cancellation of the order under the conditions provided by applicable regulations.

The customer may request immediate cancellation if SLOWO refuses to deliver or if the delivery date was an essential condition brought to our attention before the order.

In the event of a valid cancellation, the sums due will be refunded no later than 14 days after the cancellation of the order.

Delivery costs are calculated at the time of order based on among other things:

• the products ordered;
• their weight and format;
• the potential number of production partners;
• the destination;
• the selected shipping method.

The applicable amount is displayed before final validation and payment of the order.

When free delivery is offered, the eligibility conditions are indicated on the website or during the order process.

Depending on the country of destination, shipping origin, and applicable local rules, an order may be subject to:

• import taxes;
• customs duties;
• processing fees;
• fees charged by the carrier or local authorities.

When these amounts are not collected by SLOWO at the time of order, they remain the responsibility of the recipient.

SLOWO does not control the amount of fees claimed directly by customs authorities or carriers.

The customer must verify the accuracy and completeness of the delivery information before confirming their order.

They must notably check:

• the recipient's name;
• the street number and name;
• any additional address details;
• the postal code;
• the city;
• the country;
• the phone number when necessary for delivery.

Any correction must be requested promptly to hello@slowo.co .

A modification cannot be guaranteed once production or shipping has already begun.

If a package cannot be delivered due to an incorrect, incomplete, or inaccessible address provided by the customer, the costs of a new manufacturing or shipping may be charged to them.

The potential amount will be communicated before any new shipment.

When a package is made available at a pick-up point, the customer must collect it within the timeframe indicated by the carrier.

If the package is returned due to:

• failure to collect;
• an incorrect address;
• refusal of delivery not constituting a validly notified withdrawal;
• unpaid import fees,

a new shipment may be offered if the product is retrievable.

The costs of new shipment and, if applicable, new manufacturing, may be charged to the customer after they have been informed.

If tracking indicates an anomaly or the package is not received within an abnormal delay, please contact:

✉ hello@slowo.co

Please provide:

• your order number;
• the product or package concerned;
• available tracking information;
• any useful information regarding the delivery.

SLOWO may open an inquiry with the carrier or production partner.

In case of confirmed loss before delivery, SLOWO offers, depending on the situation:

• a new shipment at no cost;
• or a refund of the amount corresponding to the undelivered product.

The customer is not obliged to seek a solution directly from the carrier when the carrier was proposed or chosen by SLOWO.

If a package or product arrives damaged, please contact us as soon as possible at:

✉ hello@slowo.co

Please provide, where possible:

• the order number;
• a description of the damage;
• photographs of the product;
• photographs of the package and its protective packaging;
• a photograph of the shipping label.

These elements help to process the request more quickly with the production partner or carrier.

Depending on the situation, SLOWO may offer:

• product replacement;
• a new shipment;
• a price reduction;
• or a refund.

Prompt reporting facilitates the processing of the request, without limiting the rights arising from applicable legal guarantees.

The risk of loss or damage remains with SLOWO until the customer, or a third party designated by them other than the carrier, takes physical possession of the product.

When the customer chooses a carrier not offered by SLOWO, the risk may be transferred at the time the product is handed over to that carrier, in accordance with applicable regulations.

When tracking is available, a shipping confirmation email containing a tracking number or link is sent to the address used during the order.

Tracking information may take some time to be updated by the carrier.

For an order shipped in multiple packages, multiple confirmations or tracking numbers may be provided.