Return and Refund Policy

1.1 Right of withdrawal

Unless a legal exception applies, if you are a consumer, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason.

To exercise this right, you must clearly inform us of your decision before the applicable deadline by contacting us at:

✉ hello@slowo.co

Please include in your request:

• your name;
• your order number;
• the product or products concerned;
• the date you received the order.

You must then return the product within 14 days of sending your withdrawal request.

The direct cost of returning the product is paid by the customer, unless the law provides otherwise, the product is defective or non-conforming, or we have agreed otherwise.

The product must be returned complete, properly protected, and in a condition that allows it to be inspected.

The customer may handle the product as much as needed to check its nature and characteristics. However, any loss of value resulting from excessive handling may be deducted from the refund under the conditions set by applicable regulations.

1.2 Refund after withdrawal

When the right of withdrawal is validly exercised, SLOWO will refund the amounts due within 14 days of receiving your request.

SLOWO may delay the refund until the product has been received back or until proof of shipment has been received.

The refund includes:

• the price of the returned product;
• the original shipping costs corresponding to the standard shipping method offered at checkout.

Any additional costs resulting from choosing a more expensive shipping method than the standard one are not refunded.

The refund will be issued using the same payment method used for the order, unless expressly agreed otherwise.

1.3 Made-to-order or print-on-demand products

Some products offered on SLOWO are made or printed only after the order is confirmed.

The mere fact that a product is made or printed on demand does not automatically exclude the right of withdrawal.

Standard products made or printed on demand remain subject to the right of withdrawal when the legal conditions are met.

1.4 Personalized products

When a product is clearly personalized or made to the customer’s precise specifications, the right of withdrawal may not apply, in accordance with applicable regulations.

This may include a product created with:

• a name;
• a personal text;
• a logo;
• an image provided by the customer;
• a configuration made specifically at the customer’s request.

When this exception applies, it is stated on the product page before the order is confirmed.

1.5 Pre-order products

Some SLOWO products may be offered for pre-order before they are manufactured or immediately available.

The estimated production or shipping period is shown on the product page at the time of the order.

The legal withdrawal period for a physical product starts from the date you receive it.

If the announced schedule changes significantly, the customer will be informed as soon as possible.

A cancellation request made before shipment may be reviewed by SLOWO. If manufacturing or preparation of the order has not yet started, a refund may be offered.

If production has already started, the rules on the right of withdrawal and any legal exceptions still apply.

See also our pre-order cancellation policy .

1.6 Box sets and product bundles

When a product is sold as a box set, a duo, or a bundle, the return must include all the items included in that offer.

An incomplete box set, where some products have been kept, used, or are missing, may be partially refunded or the return may be refused where the law allows.

If only one item in the box set is defective or non-conforming, contact us so we can offer an appropriate solution without automatically requiring the whole set to be returned.

If your order arrives damaged, has a manufacturing defect, an obvious error, a missing item, or a conformity issue, please contact us as soon as possible at:

✉ hello@slowo.co

Please include:

• your order number;
• a precise description of the problem;
• clear photos of the product and, where useful, its packaging.

After review, and depending on the situation and the conditions set by law, we may offer:

• a replacement;
• a repair, where appropriate;
• shipment of the missing item;
• a price reduction;
• or a refund.

Please do not return the product before receiving our instructions.

Physical products sold on the site are covered by the applicable legal warranties.

3.1 Legal warranty of conformity

You benefit from the legal warranty of conformity under the conditions set by law.

In the event of a lack of conformity, you have 2 years from delivery of the product to take action.

Under the conditions set by applicable regulations, you may request:

• repair of the product;
• or its replacement.

If repair or replacement is impossible, disproportionate, refused, or cannot be carried out under the conditions set by law, you may request:

• a price reduction;
• or cancellation of the sale.

3.2 Warranty against hidden defects

You may also invoke the warranty against hidden defects when the defect:

• existed at the time of purchase;
• was not visible;
• and makes the product unfit for its intended use or significantly reduces its use.

Under the conditions set by law, you may choose to return the product and request a refund of its price, or keep it and request a price reduction.

3.3 Independence of warranties

The legal warranties apply independently of:

• the right of withdrawal;
• this policy;
• and any commercial warranty that may be offered.

If you have not received your order within the announced time frame, contact us at:

✉ hello@slowo.co

Please include your order number so we can check:

• the production status;
• the package tracking;
• the information provided by the carrier;
• and the applicable solution.

Depending on the situation, a new shipment or a refund may be offered in accordance with applicable regulations.

The customer is responsible for the accuracy of the shipping information provided with the order.

When a package is returned because of:

• an incorrect or incomplete address;
• failure to pick it up within the carrier’s time limit;
• or a refusal of delivery that does not constitute a validly exercised withdrawal,

the cost of a new shipment may be charged to the customer.

The applicable amount will be communicated before any new shipment.