This policy describes how personal data is collected, used, and protected on the slowo.co website, operated under the SLOWO brand by:

Levis Global LLC acts as the data controller for personal data collected directly via the SLOWO website, unless a third-party service or organization acts as a separate data controller.

Depending on your use of the site, we may collect the following categories of data:

• identity: first and last name;
• contact information: email address, postal address, and phone number when provided;
• order information: products ordered, purchase history, billing, delivery, and tracking;
• information related to pre-orders and product alerts: concerned product, email address, status, and registration date;
• customer account data: identifiers, history, preferences, and saved information;
• data transmitted in forms: contact requests, priority lists, pilot applications, partnerships, or documentation requests;
• professional information: job title, organization, industry, and professional contact details;
• customer service data: messages, complaints, returns, refunds, and requests to exercise rights;
• technical data: IP address, device, browser, operating system, connection data, and site interactions;
• data related to access to audio or video content associated with QR codes, when this information is technically collected;
• data related to the newsletter and communications to which you choose to subscribe;
• cookie and tracker preferences.

Your data may be processed for the following purposes:

Your data may be communicated, only when necessary, to the following categories of recipients:

• authorized personnel within SLOWO / Levis Global LLC;
• Shopify, which provides the e-commerce platform, hosting, and certain services necessary for the operation of the store;
• the payment providers used on the site;
• manufacturing, printing, and production service providers, including Lulu or Printify where applicable;
• carriers and delivery service providers;
• service providers used for pre-orders, availability alerts, or product notifications;
• emailing and newsletter service providers;
• providers of forms, customer service, maintenance, security, analysis, or content hosting;
• providers enabling access to audio or video content associated with QR codes;
• legal, accounting, tax, or technical advisors when necessary;
• administrative, tax, judicial, or regulatory authorities when required by law.

Some providers act as subcontractors of Levis Global LLC. Others may act as separate data controllers for operations falling under their own obligations.

Sales of SLOWO and Hopla Chef products are carried out by Levis Global LLC.

The social, educational, and general interest dimension of Hopla Chef Volume 2 is supported by the Collectif Ensemble association, which is legally distinct from Levis Global LLC.

When you choose to make a donation or access an external collection service, you may be redirected to:

• the Collectif Ensemble website;
• a donation platform used by the association;
• or a form under the responsibility of the association.

Data related to the donation, the tax receipt, and the relationship with the donor are then processed by Collectif Ensemble and, where applicable, by the collection platform used, according to their own policies.

Levis Global LLC does not receive full banking data related to donations made to Collectif Ensemble.

When a request for patronage, partnership, or documentation is transmitted to Collectif Ensemble from the SLOWO website, only the information necessary for processing this request is communicated.

As Levis Global LLC is established in the United States and some providers operate internationally, data may be processed or made accessible outside the European Union or the European Economic Area.

These transfers may particularly concern:

• the United States, where Levis Global LLC is established and where some providers may operate;
• Canada, particularly in connection with certain services related to Shopify;
• any other country in which a provider necessary for the operation of the site or the execution of an order provides its services.

Where required, these transfers are governed by a mechanism recognized by applicable regulations, including:

• an adequacy decision;
• standard contractual clauses;
• a recognized protection framework;
• binding corporate rules;
• or any other legally recognized guarantee.

You can contact us for further information on the applicable warranties, to the extent permitted by regulations.

Data is retained only for a period proportionate to the purposes pursued and applicable obligations.

Orders, billing, and accounting documents

Up to 10 years when such retention is required under accounting, tax, or evidentiary obligations.

Delivery and tracking

During order processing, then for the period necessary for managing claims and applicable obligations.

Customer account

During account use, then up to 3 years after the end of the commercial relationship or last significant activity, unless otherwise obliged.

Customer service, returns, and claims

Up to 3 years after the request is closed, unless there is a dispute or obligation requiring longer retention.

Warranties

For the duration of the applicable warranty and, if necessary, for the period useful for defending rights.

One-off availability alerts

Until the requested alert is sent, then deleted within a reasonable period, unless separately subscribed to a newsletter.

Newsletter and priority lists

Until consent is withdrawn or for a maximum period of 3 years from the last active contact.

Pilot programs

During the application review and the potential program execution, then up to 3 years after the last active contact, unless withdrawn or there is a specific obligation.

Professional inquiries and partnerships

Up to 3 years after the last active contact, unless there is a contractual relationship, legal obligation, or dispute.

Technical data and security logs

For a period proportionate to the security and operational needs of the site.

Cookies and trackers

According to their purpose, their settings, and the durations specified in the cookie policy or preference center.

When data is no longer needed, it is deleted, anonymized, or securely archived if a retention obligation persists.

Depending on the applicable regulations and the nature of the processing, you may have the following rights:

• right to access your personal data;
• right to rectification of inaccurate or incomplete data;
• right to erasure;
• right to restriction of processing;
• right to object, particularly to commercial prospecting;
• right to data portability where applicable;
• right to withdraw your consent at any time when processing is based on it;
• right to define directives regarding the fate of your data after your death when this right is applicable;
• right to lodge a complaint with the competent supervisory authority, notably the CNIL for France.

To exercise your rights:

✉ hello@slowo.co

Please specify the purpose of your request and the information allowing the identification of the data concerned.

We respond to requests within one month of their receipt. This period may be extended when the request is complex or multiple, under the conditions provided by regulations.

In case of reasonable doubt about the identity of the applicant, we may request additional information strictly necessary for verification.

We implement appropriate technical and organizational measures to protect data against:

• unauthorized access;
• disclosure;
• alteration;
• loss;
• misuse;
• or destruction.

These measures may include:

• limiting access to authorized persons only;
• using secure services for hosting and payment;
• securing accounts and administrative access;
• using encrypted connections;
• backups and technical monitoring mechanisms;
• internal procedures for managing requests and incidents;
• selecting service providers with appropriate guarantees.

No transmission or storage method guarantees absolute security; we adapt our measures to the nature of the data, processing, and identified risks.

The site uses cookies and other trackers to:

• ensure its operation and security;
• manage the cart, customer account, and orders;
• remember certain preferences;
• measure audience and performance;
• understand page and product usage;
• enable certain external features;
• personalize certain communications or advertisements when activated and accepted.

Strictly necessary cookies may be placed without consent when they are essential for the operation or security of the service.

Non-strictly necessary cookies are only placed after obtaining consent when required.

The preference center allows you to:

• accept non-essential cookies;
• reject them;
• customize choices;
• withdraw or modify consent later.

For more information, please consult our Cookie Policy .

When you choose to subscribe to a newsletter, priority list, or certain communications, we may send you information regarding:

• SLOWO products;
• pre-orders and launches;
• the CANOPY, LUMILANG, and Hopla Chef universes;
• pilot programs;
• brand news and content;
• offers corresponding to your subscription.

When consent is required, it is collected separately before sending these communications.

You can unsubscribe at any time:

• by using the link in the relevant emails;
• or by writing to hello@slowo.co.

SLOWO products and content may be intended for children, but the merchant site, orders, registrations, and public forms are intended for adults, including:

• parents or legal representatives;
• professionals;
• teachers, educators, or institutions;
• partners and representatives of organizations.

SLOWO does not ask children to directly transmit personal data via the site's public forms.

When an activity or program subsequently involves minors, the necessary information is requested from their legal representative or collected within a specific framework providing appropriate authorizations and information.

The site may contain links to third-party sites, platforms, or services, particularly for:

• donations to Collectif Ensemble;
• payments;
• content hosting;
• social networks;
• external contacts;
• services used by partners.

When you leave the SLOWO site, the processing of your data may fall under the privacy policy of the service concerned.

Levis Global LLC is not responsible for the practices of a third party acting as a separate data controller.

This policy may be updated to reflect:

• legal or regulatory changes;
• modifications to the site or services;
• the addition or removal of a service provider;
• changes in products, forms, or programs;
• changes in our processing practices.

The update date at the top of this page will be modified accordingly.

In the event of a substantial change significantly affecting the processing of your data, we may inform you by a means appropriate to the situation.