Privacy policy

Last updated: July 21, 2026

1. Data Controller

This Privacy Policy explains how personal data is collected, used and protected on the slowo.co website, operated under the SLOWO brand by:

Levis Global LLC
A company incorporated under the laws of the State of New Mexico, United States
Registered office: 1213 Marigold Drive Northeast, Albuquerque, NM 87122, United States
Email: [email protected]

Levis Global LLC acts as the data controller for personal data collected directly through the SLOWO website, except where a third-party service provider or organization acts as a separate data controller.

2. Personal Data We Collect

Depending on how you use the website, we may collect the following categories of personal data:

• identity information: first name and last name;

• contact information: email address, mailing address and telephone number when provided;

• order information: products ordered, purchase history, billing, shipping and tracking information;

• preorder and product alert information: relevant product, email address, request status and registration date;

• customer account information: login credentials, order history, preferences and information saved in the account;

• information submitted through forms: contact requests, priority list registrations, applications as a pilot family, pilot professional or pilot organization, partnership requests or documentation requests;

• professional information: role, organization, represented entity, business sector and professional contact details when voluntarily provided;

• customer service information: messages, communications, complaints, return requests, refund requests or requests to exercise privacy rights;

• technical data: IP address, device type, operating system, browser, technical identifiers, connection data and interactions with the website;

• data relating to the use of digital content: access to a webpage or audio or video content through a QR code, technical access information and usage statistics when enabled;

• newsletter or communication data, when you choose to subscribe;

• cookie and tracking technology preferences.

Payment data is processed by secure payment service providers. Levis Global LLC does not directly store complete banking or payment card information.

The website’s public forms are not intended to collect medical data, diagnoses or detailed information relating to health, disability or learning disorders.

Please do not submit this type of information through a general form or free-text field.

Should specific information become necessary as part of a future pilot program, a dedicated privacy notice will be provided and, where required, explicit consent will be requested.

3. Purposes and Legal Bases for Processing

Your data may be processed for the following purposes:

Managing product orders
Legal basis: performance of a contract

Managing preorders
Legal basis: performance of a contract and pre-contractual measures

Managing availability or launch alerts
Legal basis: consent or performance of the request submitted by the user

Payment processing and fraud prevention
Legal basis: performance of a contract, legal obligation and legitimate interest

Production, printing and personalization of products
Legal basis: performance of a contract

Delivery and order tracking
Legal basis: performance of a contract

Managing returns, refunds and warranties
Legal basis: performance of a contract and legal obligation

Creating and managing customer accounts
Legal basis: performance of a contract and legitimate interest

Customer service and request management
Legal basis: performance of a contract and legitimate interest

Managing CANOPY or LUMILANG priority lists
Legal basis: consent

Reviewing applications from pilot families, professionals or organizations
Legal basis: pre-contractual measures, consent or legitimate interest, depending on the nature of the request

Managing partnership or documentation requests
Legal basis: pre-contractual measures and legitimate interest

Providing access to audio, video or educational content through QR codes
Legal basis: performance of the service, legitimate interest and consent where non-essential tracking technologies are used

Complying with accounting, tax and legal obligations
Legal basis: legal obligation

Website security and prevention of misuse
Legal basis: legitimate interest

Website improvement, audience measurement and usage analysis
Legal basis: legitimate interest where permitted by applicable law, or consent where required

Sending newsletters and marketing communications
Legal basis: consent, except where otherwise permitted by applicable law

Managing and documenting consent, refusals and requests to exercise privacy rights
Legal basis: legal obligation and legitimate interest

4. Recipients of Personal Data

Your personal data may be disclosed, only to the extent necessary, to the following categories of recipients:

• authorized personnel within SLOWO / Levis Global LLC;

• Cloudflare, which hosts the store on Cloudflare Pages and protects access to its forms;

• payment service providers used on the website;

• printing, manufacturing and production providers, including Lulu or Printify where applicable to the order;

• shipping carriers and delivery service providers;

• service providers used for availability alerts, preorders or product notifications;

• email marketing and newsletter management providers;

• form, customer service, maintenance, security, content hosting or performance analytics providers;

• service providers enabling access to audio or video content associated with QR codes;

• legal, accounting, tax or technical advisors where necessary;

• administrative, tax, judicial or regulatory authorities where required by law.

Some service providers may act as data processors on behalf of Levis Global LLC. Others, including certain payment providers or external services, may act as separate data controllers for processing activities carried out under their own legal obligations.

We do not sell your personal data to advertisers or third parties.

5. Transfers of Personal Data Outside the European Union

Because Levis Global LLC is established in the United States and certain service providers operate internationally, personal data may be processed or accessed outside the European Union or European Economic Area.

Such transfers may include:

• the United States, where Levis Global LLC is established and where certain technical, payment, production or marketing providers may operate;

• any other country in which a service provider necessary for the operation of the website or fulfillment of an order provides its services.

Where required, these transfers are governed by a mechanism recognized under applicable data protection laws, including:

• an adequacy decision issued by the European Commission;

• an applicable data protection framework for United States organizations that validly participate in it;

• standard contractual clauses approved by the European Commission;

• binding corporate rules;

• or any other legally recognized safeguard.

You may contact us at [email protected] to request additional information about the applicable safeguards, to the extent permitted by law.

6. Data Retention Periods

We retain personal data only for as long as is proportionate to the purposes for which it is processed and to the applicable legal requirements.

The main indicative retention periods are as follows:

Order, billing and accounting records
Retention period: up to 10 years where necessary to comply with accounting, tax or evidentiary obligations

Delivery and tracking data
Retention period: for the duration of order processing, followed by archiving for the period necessary to manage claims and comply with applicable obligations

Customer account data
Retention period: for as long as the account remains in use, then for up to 3 years after the end of the business relationship or the last significant activity, unless a different retention period is required

Customer service, return and complaint data
Retention period: up to 3 years after the request is closed, unless a dispute or legal obligation requires longer retention

Warranty-related data
Retention period: for the duration of the applicable warranty and, where necessary, for the period required to establish, exercise or defend legal claims

One-time availability alert data
Retention period: until the requested alert has been sent, followed by deletion within a reasonable period, unless the user has separately subscribed to a newsletter or provided another form of consent

Priority list or newsletter data
Retention period: until consent is withdrawn or for a maximum of 3 years from the last active contact

Applications from pilot families, professionals or organizations
Retention period: during the review of the application and any resulting program, then for up to 3 years after the last active contact, unless consent is withdrawn or a specific obligation applies

Partnership or documentation request data
Retention period: up to 3 years after the last active contact, unless a contractual relationship, legal obligation or dispute requires longer retention

Technical data, security logs and connection data
Retention period: for a period proportionate to the website’s security and operational requirements

Cookies and tracking technologies
Retention period: according to their purpose, configuration and the periods specified in the Cookie Policy or preference center

Evidence of consent, refusal or objection
Retention period: for as long as necessary to demonstrate compliance with applicable obligations

When personal data is no longer required, it is deleted, anonymized or securely archived where a legal retention obligation continues to apply.

7. Your Rights

Depending on the applicable law and the nature of the processing, you may have the following rights:

• the right to access your personal data;

• the right to correct inaccurate or incomplete data;

• the right to deletion;

• the right to restrict processing;

• the right to object, particularly to direct marketing;

• the right to data portability where applicable;

• the right to withdraw your consent at any time where processing is based on consent;

• the right to provide instructions regarding the handling of your data after your death, where this right applies;

• the right to lodge a complaint with the competent supervisory authority, including the CNIL in France.

To exercise your rights, you may contact:

[email protected]

Please specify the subject of your request and provide the information necessary to identify the relevant data.

We respond to requests within one month of receipt. This period may be extended by an additional two months where the request is complex or where multiple requests have been received, in accordance with applicable law.

Where there is reasonable doubt regarding the identity of the person making the request, we may request additional information strictly necessary to verify their identity.

8. Security

We implement appropriate technical and organizational measures to protect personal data against:

• unauthorized access;

• disclosure;

• alteration;

• loss;

• misuse;

• or destruction.

These measures may include:

• limiting access to authorized personnel only;

• using secure services for hosting and payment processing;

• securing accounts and administrative access;

• using encrypted connections;

• implementing backups and technical monitoring mechanisms;

• maintaining internal procedures for handling requests and incidents;

• selecting service providers that offer appropriate safeguards.

Because no transmission or storage method can guarantee absolute security, we adapt our measures to the nature of the data, the processing activities carried out and the risks identified.

9. Cookies and Tracking Technologies

The website uses cookies and other tracking technologies to:

• ensure its operation and security;

• manage the shopping cart, customer account and checkout process;

• remember certain preferences;

• measure website traffic and performance;

• understand how pages and products are used;

• enable certain features, including the display of external content;

• personalize certain communications or advertisements where this functionality is enabled and accepted.

Strictly necessary cookies may be placed without consent where they are essential to the operation or security of the service.

Non-essential cookies are placed only after consent has been obtained where required.

The website provides a cookie banner or preference center allowing users to:

• accept non-essential cookies;

• reject them;

• customize their choices;

• withdraw or modify their consent at a later time.

The available categories may include:

• strictly necessary cookies;

• personalization cookies;

• analytics and audience measurement cookies;

• advertising cookies where used.

A separate Cookie Policy explains the main categories, their purposes, the service providers involved and the available management options.

You may change your choices at any time through the “Manage My Cookies” link available on the website.

10. Newsletter and Communications

When you choose to subscribe to a newsletter, priority list or certain communications, we may send you information relating to:

• SLOWO products;

• preorders and launches;

• the CANOPY, LUMILANG and Hopla Chef worlds;

• pilot programs;

• brand news and content;

• offers and marketing information corresponding to your subscription.

Where consent is required, it is collected separately before these communications are sent.

Registering for a one-time availability alert does not automatically subscribe you to the general newsletter.

You may unsubscribe or withdraw your consent at any time:

• by using the unsubscribe link included in the relevant emails;

• or by contacting [email protected].

11. Children’s Data

SLOWO products and content may be intended for children, but the online store, orders, registrations and public forms are intended for adults, including:

• parents or legal guardians;

• professionals;

• teachers, educators or organizations;

• partners and organizational representatives.

SLOWO does not ask children to directly submit personal data through the website’s public forms.

Where a future activity or program involves minors, the necessary information will be requested from their legal representative or collected within a dedicated framework that includes the appropriate notices and authorizations.

12. Third-Party Links and Services

The website may contain links to third-party websites, platforms or services, including for:

• payments;

• content hosting;

• social media platforms;

• external contact services;

• or services used by partners.

When you leave the SLOWO website, the processing of your personal data may be governed by the privacy policy of the relevant service.

Levis Global LLC is not responsible for the privacy practices of a third party acting as a separate data controller.

13. Changes to This Policy

This Privacy Policy may be updated to reflect:

• changes in applicable laws or regulations;

• changes to the website or its services;

• the addition or removal of a service provider;

• changes to the products, forms or programs offered;

• or changes to our data processing practices.

The date displayed at the top of this Policy will be updated accordingly.

Where a material change significantly affects the processing of your personal data, we may notify you through an appropriate method.

14. Contact

For any questions regarding this Policy, the processing of your personal data or the exercise of your rights:

Levis Global LLC / SLOWO
Email: [email protected]
Address: 1213 Marigold Drive Northeast, Albuquerque, NM 87122, United States

You may also lodge a complaint with the CNIL or any other competent supervisory authority.