Shipping policy

Last updated: July 21, 2026

This Shipping Policy applies to physical products ordered through the SLOWO website, including books, activity books, games, accessories, bundles and products offered for preorder.

1. On-Demand Manufacturing and Printing

Some SLOWO products are manufactured or printed only after the order has been confirmed.

This model allows us to produce according to actual demand and reduce overproduction, unused inventory and waste.

Depending on the product ordered, manufacturing and shipping may be handled by different production partners.

2. Production Times

Products manufactured or printed on demand require a production period before they are shipped.

This period may vary depending on:

• the type of product;

• the selected format or variant;

• order volume;

• the time of year;

• the destination;

• the capacity and operational constraints of our production partners.

For standard catalog products, production generally takes between 3 and 8 business days before shipment.

Certain products may require a different production period. Where a specific timeframe applies, it is stated on the product page, during checkout or in the order confirmation.

Business days generally exclude Saturdays, Sundays and public holidays applicable to the relevant production facility.

3. Preordered Products

Certain products may be offered for preorder before they are manufactured or immediately available.

The product page will then specify:

• that the product is available for preorder;

• the estimated production period;

• the estimated shipping date or shipping window available at the time the order is placed.

The specific timeframe announced for a preorder takes precedence over the usual production period for standard products.

Preorder dates are based on the information available when the order is placed. They may change due to manufacturing, approval, supply or transportation constraints.

If the announced schedule changes significantly, the customer will be informed as soon as reasonably possible and will retain all rights available under applicable law.

4. Orders Containing Multiple Products

An order containing multiple products may be manufactured and shipped by different partners.

Products may therefore be delivered:

• on different dates;

• in multiple packages;

• by different carriers;

• from different countries or production facilities.

Receiving the first package does not necessarily mean that the entire order has been delivered.

Where multiple tracking numbers are available, they may be sent separately.

No additional shipping fees that were not disclosed when the order was placed will be charged because SLOWO or its partners decided to split the shipment.

5. Delivery Times

The total delivery time includes:

• any applicable production period;

• followed by the transportation period after shipment.

Once the order has been shipped, the delivery time may depend on:

• the destination country and address;

• the carrier;

• the selected shipping method;

• the production location;

• any applicable customs procedures;

• periods of high demand;

• external circumstances affecting transportation.

The applicable delivery timeframe or estimated delivery window is displayed before the order is confirmed, where available.

Where no specific date or timeframe is provided, the order will be delivered no later than 30 days after confirmation, unless a different agreement has been made with the customer or otherwise permitted under applicable law.

6. Delivery Delays

If the order is not delivered within the announced timeframe, the customer may contact:

[email protected]

Please provide the order number so that we can verify:

• the production status;

• the shipping date;

• the tracking information;

• the status with the relevant carrier or production partner.

Where delivery does not occur on the agreed date or within the agreed timeframe, the customer may request in writing that delivery be completed within an additional reasonable period.

If delivery does not occur within this additional period, the customer may request cancellation of the order under the conditions provided by applicable law.

The customer may request immediate cancellation where SLOWO refuses to deliver or where the delivery date was an essential condition of the order and this requirement was communicated to us before the order was confirmed.

Where the order is validly canceled, the amounts due will be refunded no later than 14 days after the date of cancellation.

7. Shipping Costs

Shipping costs are calculated during checkout based in particular on:

• the products ordered;

• their weight and format;

• the possible involvement of multiple production partners;

• the destination;

• the selected shipping method.

The applicable amount is displayed before final confirmation and payment of the order.

Where free shipping is offered, the eligibility requirements are stated on the website or during checkout.

8. Taxes, Customs Duties and Import Charges

Depending on the destination country, the shipping origin and applicable local rules, an order may be subject to:

• import taxes;

• customs duties;

• processing fees;

• fees charged by the carrier or local authorities.

Where these amounts are not collected by SLOWO during checkout, they remain the responsibility of the recipient.

SLOWO does not control the amount of any charges imposed directly by customs authorities or carriers.

Refusal to pay applicable import charges may result in the package being returned or destroyed. Any refund will then be reviewed in light of the costs actually incurred and the applicable legal requirements.

9. Shipping Address

The customer must verify the accuracy and completeness of the shipping information before confirming the order.

The customer must check in particular:

• the recipient’s name;

• the street number and street name;

• any apartment, building or additional address information;

• the postal or ZIP code;

• the city;

• the country;

• the telephone number where required for delivery.

Any correction must be requested promptly by contacting:

[email protected]

A change cannot be guaranteed once production or shipping has begun.

Where a package cannot be delivered because the customer provided an incorrect, incomplete or inaccessible address, the customer may be charged for the cost of a new production run or replacement shipment.

Any applicable amount will be communicated before the replacement shipment is arranged.

10. Unclaimed or Refused Packages

Where a package is delivered to a pickup location, the customer must collect it within the timeframe specified by the carrier.

If the package is returned because of:

• failure to collect it;

• an incorrect address;

• refusal of delivery that does not constitute a validly submitted withdrawal request;

• or unpaid import charges,

a replacement shipment may be offered where the product can be recovered.

The customer may be charged for the replacement shipping costs and, where applicable, the cost of producing the product again, after being informed of those costs.

11. Lost or Undelivered Packages

Where tracking information shows an issue or a package is not received within an unusually long period, please contact:

[email protected]

Please provide:

• your order number;

• the relevant product or package;

• any available tracking information;

• any other useful delivery information.

SLOWO may open an investigation with the carrier or production partner.

Where a package is confirmed as lost before delivery, SLOWO will offer, depending on the circumstances:

• a replacement shipment at no additional cost;

• or a refund of the amounts corresponding to the undelivered product.

The customer is not required to resolve the issue directly with the carrier where the carrier was offered or selected by SLOWO.

12. Damaged Package or Product

If a package or product arrives damaged, please contact us as soon as possible at:

[email protected]

Where possible, please provide:

• the order number;

• a description of the damage;

• photographs of the product;

• photographs of the package and protective materials;

• a photograph of the shipping label.

This information helps us process the request more quickly with the production partner or carrier.

Depending on the circumstances, SLOWO may offer:

• replacement of the product;

• a replacement shipment;

• a price reduction;

• or a refund.

Prompt reporting helps us process the request, without limiting any rights available under applicable statutory warranties.

13. Transfer of Risk

The risk of loss or damage remains with SLOWO until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the product.

Where the customer independently selects a carrier that was not offered by SLOWO, the risk may transfer when the product is handed over to that carrier, in accordance with applicable law.

14. Order Tracking

Where tracking is available, a shipping confirmation email containing a tracking number or tracking link will be sent to the email address used when the order was placed.

Tracking information may take some time to be updated by the carrier.

For an order shipped in multiple packages, multiple confirmations or tracking numbers may be provided.

15. Contact

For any questions regarding the production, shipment or delivery of an order:

[email protected]

Please include your order number to help us process your request.