Cancellation policy

Last updated: July 21, 2026

Certain SLOWO products may be offered for preorder before they are manufactured, printed or immediately available.

This Policy explains the conditions applicable to preorder cancellations. It supplements the Terms and Conditions of Sale and the Return and Refund Policy.

1. How Preorders Work

A preorder allows you to order a product before it is immediately available.

Where possible, the relevant product page specifies:

that the product is available for preorder;
the estimated production period;
the estimated shipping date or shipping window;
any specific conditions that may apply.

Unless otherwise clearly stated before the order is confirmed, the full preorder amount is charged at the time of payment.

2. Cancellation Before Processing Begins

You may request cancellation of your preorder by contacting us at:

[email protected]

Please include:

your name;
your order number;
the relevant product.

Where production, printing or order preparation has not yet begun, we may cancel the preorder and issue a full refund.

3. Preorder Already Being Processed

Where manufacturing, printing or product preparation has already begun, immediate cancellation of the order cannot always be guaranteed.

We will review your request to determine whether production or shipment can still be stopped.

Where cancellation is no longer technically possible, the product will be shipped and, where applicable, you may exercise your right of withdrawal after receiving it in accordance with our Return and Refund Policy.

4. Personalized Products

Where a product is clearly personalized or made according to the customer’s specific instructions, the right of withdrawal may not apply.

Any such exception will be clearly stated on the product page before the preorder is confirmed.

5. Changes to the Announced Schedule

Production and shipping dates provided for a preorder are based on the information available when the order is placed.

They may change due in particular to:

manufacturing constraints;
approval delays;
supply difficulties;
order volume;
or circumstances affecting production or transportation.

If the announced schedule changes significantly, we will inform you as soon as reasonably possible.

You will retain all rights available under applicable law in the event of a delivery delay.

6. Cancellation by SLOWO

SLOWO may need to cancel a preorder where a product can no longer be manufactured, printed or delivered under satisfactory conditions.

In such cases, the customer will be informed and all amounts paid for the relevant product will be fully refunded using the payment method used for the original order.

7. Returns After Delivery

The conditions relating to:

the right of withdrawal;
damaged or nonconforming products;
returns;
and refunds after delivery

are set out in the Return and Refund Policy available on the website.

8. Contact

For any request relating to the cancellation or status of a preorder: