Terms of service

Last updated: September 26, 2026

These Terms and Conditions of Sale and Use govern access to the slowo.co website, operated under the SLOWO brand by Levis Global LLC, as well as orders for physical products and access to related content.

They apply primarily to orders placed by consumers. Business orders and partnership arrangements may be subject to separate specific terms.

Before placing an order, the customer acknowledges having reviewed these Terms, the Return and Refund Policy, the Shipping Policy and the Privacy Policy.

Confirming an order constitutes acceptance of these Terms and creates an obligation to pay.

1. Seller Information

The website is operated by:

Levis Global LLC
A company incorporated under the laws of the State of New Mexico, United States
Registered office: 1213 Marigold Drive Northeast, Albuquerque, NM 87122, United States
Trade name used on the website: SLOWO
Email: [email protected]

Additional information regarding the website publisher, hosting provider and company registration is available in the Legal Notice.

2. Purpose of the Website

The website allows users, in particular, to:

• discover the SLOWO educational worlds;

• purchase or preorder books, activity books, games, cards, bundles, accessories and other physical products;

• access certain audio, video, educational or interactive content associated with the products;

• register for availability alerts, priority lists or pilot programs;

• contact SLOWO or request professional information.

3. Use of the Website

Users agree to use the website lawfully, fairly and in accordance with these Terms.

The following are prohibited in particular:

• any fraudulent or abusive use;

• any attempt to gain unauthorized access to the website or its systems;

• any use that may disrupt its operation;

• any unauthorized extraction or reuse of its content or data;

• any impersonation of another person;

• any order placed using information or a payment method without authorization.

SLOWO may restrict or suspend access to the website in the event of clearly fraudulent, abusive or unlawful use.

4. Product Characteristics

The essential characteristics of each product are presented on its product page before the order is placed.

Products may include:

• books;

• activity books;

• games or cards;

• printed-on-demand products;

• accessories;

• bundles containing multiple products;

• products offered for preorder;

• audio or video content accessible through QR codes.

Customers are encouraged to carefully review the description, dimensions, contents, characteristics, instructions for use and any safety information before ordering.

Photographs, visuals and product presentations are prepared with the greatest care. Minor variations in color, texture, positioning or appearance may result from screens, materials or manufacturing processes without affecting the essential characteristics of the product.

However, SLOWO will not substitute the ordered product with a product having materially different essential characteristics without the customer’s consent.

5. Manufactured or Printed-on-Demand Products

Certain products are manufactured or printed only after the order has been confirmed.

This process may require a production period before shipment. The applicable timeframe is stated on the product page, during checkout or in the Shipping Policy.

The fact that a product is manufactured or printed on demand does not automatically mean that it is personalized and does not, by itself, exclude the right of withdrawal.

6. Personalized Products

Certain products may be manufactured according to the customer’s specific instructions or may be clearly personalized.

This may include a product featuring:

• a name;

• personalized text;

• a logo;

• a photograph provided by the customer;

• a design or configuration specifically created at the customer’s request.

Where personalization results in the exclusion of the right of withdrawal, this information is clearly provided before the order is confirmed.

The customer represents and warrants that they hold all necessary rights and authorizations relating to any text, image, trademark, logo or other element submitted for product personalization.

7. Preorders

Certain products may be offered for preorder before they are immediately available.

Where possible, the product page specifies:

• that the product is available for preorder;

• the estimated production period;

• the estimated shipping date or shipping window;

• any specific applicable conditions.

Unless otherwise stated before the order is placed, payment is collected when the order is confirmed.

The announced dates are estimates based on the information available when the order is placed. If the schedule changes significantly, the customer will be informed as soon as reasonably possible.

Consumer rights relating to delivery delays remain fully applicable.

The statutory withdrawal period applicable to a physical product begins when the product is received.

8. Product Availability

Product offers remain valid subject to the availability stated on the website.

For products manufactured on demand, availability may depend on:

• materials;

• the production partner’s capacity;

• the destination;

• the selected format or variant;

• manufacturing or shipping constraints.

If a product becomes unavailable after the order has been confirmed, SLOWO will inform the customer as soon as reasonably possible and, depending on the circumstances, offer:

• a revised timeframe;

• a substitute solution with the customer’s consent;

• or a refund for the unavailable product.

No different product will be imposed on the customer.

9. Orders

To place an order, the customer must follow the steps displayed on the website.

Before final confirmation, the customer may review and correct:

• the selected products;

• quantities;

• variants;

• the billing address;

• the shipping address;

• the shipping method;

• contact information;

• the total price.

Every order creates an obligation to pay.

By confirming the order, the customer confirms that they:

• have the legal capacity to enter into the contract;

• have provided accurate and complete information;

• are authorized to use the selected payment method;

• have reviewed the essential order information;

• accept these Terms.

An order confirmation is sent to the email address provided by the customer.

The customer must review the information contained in the confirmation and promptly report any error.

10. Refusal or Cancellation of an Order

SLOWO may refuse, suspend or cancel an order for a legitimate reason, including:

• declined payment;

• fraud or reasonable suspicion of fraud;

• unauthorized use of a payment method;

• clearly inaccurate or incomplete information;

• an obvious error relating to the product or its price;

• exceptional unavailability;

• inability to manufacture or deliver the product;

• a previous unresolved payment dispute relating to an order.

Where an order has already been paid but cannot be fulfilled, the relevant amounts will be refunded under the applicable conditions.

11. Prices, Currencies and Taxes

Prices are displayed in the currency corresponding to the market or country selected on the website.

The applicable price is the price displayed when the order is confirmed, subject to any obvious error.

Before payment, the customer can review:

• product prices;

• any applicable discounts;

• shipping costs;

• taxes charged by the store where applicable;

• the total amount due.

SLOWO may change its prices at any time. Such changes will not apply retroactively to orders that have already been confirmed.

For certain international deliveries, customs duties, import taxes or processing charges may be imposed by the authorities or carriers in the destination country.

Where these amounts are not collected during checkout, they remain the responsibility of the recipient.

12. Promotions and Discounts

Promotional offers are valid during the stated period and subject to the stated conditions.

Unless otherwise specified:

• promotional codes cannot be combined;

• they cannot be redeemed for cash;

• they cannot be applied after an order has been confirmed;

• they may be limited to certain products, markets, quantities or customers.

Where a previous price or comparison price is displayed, it is presented in accordance with applicable law.

13. Payment

The available payment methods are displayed during checkout.

Stripe processes payments.

Levis Global LLC does not directly store the customer’s complete banking or payment card information.

The amount may be charged when the order is confirmed, including for preorders where this is stated before payment.

If payment is declined or unsuccessful, the order may not be confirmed or may be automatically canceled.

SLOWO does not offer subscriptions or recurring payments unless a specific offer is clearly presented as such and expressly accepted by the customer.

14. Evidence and Order Archiving

Information recorded by the website and payment service providers may constitute evidence relating to:

• the order;

• its contents;

• its price;

• its payment;

• related communications.

Electronic contracts entered into with consumers for an amount equal to or greater than the applicable statutory threshold are archived for the period required by law.

The customer may request access to an archived contract by contacting [email protected] and providing the information necessary to identify the order.

15. Delivery

Products are delivered to the address provided by the customer.

The customer is responsible for ensuring that this address is accurate and complete.

The applicable production and delivery timeframes are stated:

• on the product page;

• during checkout;

• or in the Shipping Policy.

Where no specific timeframe is provided, delivery will occur no later than 30 days after the order is confirmed, unless otherwise agreed or otherwise permitted by law.

Certain products may be manufactured or shipped separately. A single order may therefore be delivered in multiple packages without any undisclosed additional cost to the customer.

Where tracking is available, it will be sent by email or made available through the customer account.

16. Delivery Delays

In the event of a delay, the customer should contact:

[email protected]

SLOWO will review the matter with the production partner or carrier and inform the customer of the available solutions.

Where delivery does not occur on the agreed date or within the agreed timeframe, the consumer may request that delivery be completed within an additional reasonable period.

If delivery does not occur within this additional period, the consumer may request cancellation of the order in accordance with applicable law.

Where the delivery date was an essential condition of the contract, cancellation may be requested without granting an additional period, subject to the conditions established by law.

17. Transfer of Risk

SLOWO remains responsible for proper delivery until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the product.

The risk of loss or damage is then transferred to the customer.

Where the customer independently selects a carrier that was not offered by SLOWO, the risk may transfer when the product is handed over to that carrier, in accordance with applicable law.

18. Retention of Title

Products remain the property of Levis Global LLC until all amounts due under the order have been paid in full.

This retention of title does not affect the rules governing the transfer of risk to the consumer.

19. Right of Withdrawal

Except where a legal exception applies, consumers have 14 days from the date they receive the product to exercise their right of withdrawal.

The conditions governing the exercise of this right, product returns and refunds are detailed in the Return and Refund Policy available on the website.

The right of withdrawal may be excluded, in particular, for products that are clearly personalized or made according to the customer’s specifications.

The fact that a product is printed or manufactured on demand does not, by itself, automatically exclude this right.

20. Returns and Refunds

Returns, exchanges, cancellations and refunds are handled in accordance with:

• these Terms;

• the Return and Refund Policy;

• applicable statutory warranties;

• applicable law.

Before returning any product, the customer must contact:

[email protected]

Because certain products are shipped by different production partners, the return address may differ from the shipping address or the registered office of Levis Global LLC.

21. Statutory Warranties

Products sold to consumers are covered by the statutory guarantee of conformity and the statutory warranty against hidden defects.

Statutory Guarantee of Conformity

The consumer has 2 years from the date the product is delivered to take action in the event of nonconformity.

The consumer may request repair or replacement of the product under the conditions provided by law.

The product must be brought into conformity free of charge, within a reasonable period not exceeding 30 days from the request and without causing significant inconvenience to the consumer.

Where repair or replacement is impossible, refused or cannot be completed in accordance with the law, the consumer may request a price reduction or cancellation of the sale.

Warranty Against Hidden Defects

The consumer may also rely on the statutory warranty against hidden defects where the hidden defect existed at the time of sale and makes the product unfit for its intended use or substantially reduces its usefulness.

These statutory warranties apply independently of the right of withdrawal and any commercial warranty that may be offered.

22. Associated Audio, Video and Digital Content

Certain products provide access to additional content, including through QR codes.

Unless otherwise stated, access is granted for personal, family, educational or internal professional use corresponding to the normal use of the product.

It does not authorize:

• resale of the content;

• public distribution;

• large-scale reproduction;

• making the content available on another platform;

• extraction or modification of the content;

• commercial use without authorization.

SLOWO may carry out maintenance, updates or changes to its hosting arrangements.

Where digital content forms an integral part of the product’s advertised characteristics, SLOWO will make reasonable efforts to maintain access or provide an equivalent solution under the applicable conditions.

Access may require:

• a compatible device;

• an internet connection;

• an up-to-date browser;

• an application capable of reading QR codes.

Internet connection and data charges remain the user’s responsibility.

23. Liability

Levis Global LLC is responsible for the proper performance of obligations arising from orders entered into through the website, subject to the exemptions permitted by law.

SLOWO cannot be held liable for damage resulting from:

• improper use of the product;

• failure to follow instructions or warnings;

• misuse or use inconsistent with the product’s intended purpose;

• inaccurate information provided by the customer;

• an external event constituting force majeure;

• an act or omission attributable to the customer;

• or an unforeseeable and unavoidable act of a third party to the contract.

Nothing in these Terms limits mandatory consumer rights, statutory warranties or any liability that cannot legally be excluded.

24. Use of Recipes and Culinary Information

Recipes and culinary content offered through Hopla Chef are designed as learning and knowledge-sharing tools.

The user remains responsible for:

• following hygiene rules;

• properly storing ingredients;

• appropriately using utensils;

• adapting recipes to their environment;

• checking allergies, intolerances and dietary restrictions;

• supervising children and individuals who require assistance;

• following safety instructions relating to appliances, sharp objects, heat sources and food.

Hopla Chef content is not a substitute for personalized medical, nutritional or professional advice.

25. Intellectual Property

All elements available on the website or through the products are protected by intellectual property laws.

This includes in particular:

• the SLOWO, CANOPY, LUMILANG and Hopla Chef trademarks;

• names and logos;

• texts;

• books and activity books;

• illustrations;

• characters;

• photographs;

• videos and audio content;

• formatted recipes;

• pictograms;

• educational materials;

• interfaces;

• the website’s structure and design.

These elements are owned by Levis Global LLC or used with the authorization of their respective owners.

Any unauthorized reproduction, representation, adaptation, translation, extraction, distribution or use, in whole or in part, is prohibited.

Purchasing a product does not transfer any intellectual property rights to the customer.

26. Reviews, Testimonials and User-Submitted Content

Where a customer voluntarily submits a review, photograph or testimonial, the customer represents and warrants that they:

• created the content or hold the necessary authorizations;

• do not infringe the rights of any third party;

• are not submitting unlawful, misleading, discriminatory or defamatory content.

Any promotional reuse of a photograph, named testimonial or identifiable content requires an appropriate framework or authorization.

SLOWO may moderate or remove content that clearly violates the law or these Terms.

27. Personal Data and Cookies

The collection and use of personal data are described in the Privacy Policy.

Information relating to cookies and user preferences is provided in the Cookie Policy and the preference center available on the website.

28. Third-Party Links and Services

The website may contain links to third-party services, including:

• payment platforms;

• delivery services;

• audio or video content;

• social media platforms;

• partner websites.

When a user leaves the SLOWO website, the terms and policies of the relevant third-party service may apply.

Levis Global LLC is not responsible for the content or operation of a third-party service that it does not control.

29. Force Majeure

Neither party may be held liable for a failure resulting from an event reasonably beyond its control that meets the legal requirements of force majeure under applicable law.

The affected party will inform the other party as soon as reasonably possible.

The affected obligations will be suspended for the duration of the event.

If the event permanently prevents fulfillment of the order, the order may be canceled and the amounts corresponding to unperformed obligations will be refunded.

30. Consumer Mediation

In the event of an issue, the customer must first contact:

[email protected]

SLOWO will make reasonable efforts to reach an amicable resolution.

SLOWO sends a reasoned reply to every written complaint within 15 days. To date, Levis Global LLC, a company established in the United States, has not appointed a consumer mediator.

The free external options are described on the Consumer Mediation page.

31. Governing Law and Disputes

These Terms are governed by French law.

This choice of law does not deprive a consumer residing in another country of any more protective mandatory provisions that cannot be waived under the laws of their country of habitual residence.

In the event of a dispute, the parties will first attempt to reach an amicable resolution.

If no amicable resolution is reached, the dispute will be submitted to the competent courts under the applicable rules.

32. Changes to These Terms

SLOWO may amend these Terms to reflect:

• changes in laws or regulations;

• changes to its products or services;

• technical developments;

• a change of service provider;

• changes to its business operations.

The Terms applicable to an order are those accepted when the order is confirmed.

The date of the latest update is displayed at the top of the page.

33. Contact

For any questions regarding:

• these Terms;

• an order;

• a payment;

• a delivery;

• a preorder;

• a return;

• a warranty;

• or use of the website,

please contact:

SLOWO / Levis Global LLC
Email: [email protected]